At Sukilo.com, your trusted online shopping destination in the UAE, we value your satisfaction and strive to make your shopping experience simple and worry-free. We understand that plans can change, so we’ve made our order cancellation process quick and easy.

1. How to Cancel Your Order Before Shipment

• You can cancel your order within 24 hours of purchase for a full refund.

• If your order has already been shipped, please refer to our Return & Refund Policy for the next steps.

• To request a cancellation, contact us at [email protected] or via WhatsApp with your order details.

2. Cancelling After Your Order Has Been Shipped

• Once your order is shipped, it cannot be cancelled.

• However, you may still return the product after delivery — see our Return & Refund Policy for full details.

3. Items That Cannot Be Cancelled

Please note, personalized items, perishable products, and clearance sale items are not eligible for cancellation once confirmed.

4. Refund Timelines & Support

• Refunds are processed within 7–10 business days.

• If you haven’t received your refund within this period, contact your bank or payment provider, then reach out to us for assistance.

Sukilo.com is committed to delivering the best online shopping experience in the UAE, and our cancellation policy is designed to give you peace of mind before and after your purchase.